Terms & Conditions

Terms & conditions

Please read through this information carefully so that you are fully aware of our terms of doing business with you. We want you to be fully aware of our processes and procedures so that you are comfortable with them. Our intention has been to keep them simple and if there is anything you wish clarification on then please do contact us at hello@sarahharan.com.

Discount codes: 

We offer a range of discount codes, all of which are a one time use, unless you join the VIP Club. The VIP Club membership includes a discount code of 10% that can be used all year round. You do need to be a member of the club though! 

Please be aware that our discount code are only applicable on full price bags. Codes cannot be used on items that are already bundled to offer a discount, Exclusive Edits or Outlet, or in conjunction with any other offer. 

Discount codes are for single, one time use only, unless otherwise specified. 

No discounts will be accepted on sale/outlet items.

Discounts cannot be applied retrospectively once order has been processed. If you forget to use a discount code, you can email us within 2 hours of your order being placed to alert us and we will do our best to refund you the discount amount if you provide the code. There will be a £2 admin fee deducted from the refunded amount. 

Sarah Haran reserves the right to refuse discounts used out with required parameters. 

Offers: 

We try and bring as much joy as possible through various offers and promotions, but please be aware that these are only valid during the stated time period and cannot be applied to purchases retrospectively. 

Complimentary Gifts: 

Please be aware that complimentary gifts are limited to one per customer unless otherwise stated (such as if you are taking part in our complimentary bag promotion). Sarah Haran reserves the right to decline gifts if the terms and conditions of the promotion are not upheld by the customer. 

Product descriptions:

We have taken all reasonable care to ensure that all details, descriptions and prices of products, colours of leather, size and measurements are as accurate as possible and are correct as of time of publishing. Prices do change and are subject to change without notice and all goods are subject to availability – we will always do our best to provide the goods of your choice. 

Refer a Friend: 

We want to help spread the joy through our referral scheme, but please be aware that you must already be a customer who has purchased a Sarah Haran handbag directly from us, prior to referring someone. If you successfully refer someone and they make a purchase based on your referral, we would be delighted to send you a thank you gift as a token of our appreciation. 

The referral must purchase a handbag (outlet items are excluded) for the person referring them to qualify for the thank you gift. 

Customer Holds 

We will do our best to accommodate holds. Unfortunately we cannot do any customer holds during the month of November as it is our busiest time. If you are paying at a later date, the payment required for the order is the amount advertised on date of reservation. No offers can retrospectively be applied between date of hold and fulfilment/payment.

Right to decline

When you place an order on our website, we shall acknowledge your order via email. We reserve the right to refuse an order particularly if we believe the order may be fraudulent. We will inform you by email if we decline an order.

Changing your mind

Goods must be returned within 14 days of receipt for an exchange or refund unless the products have been personalised with a monogram. This is in accordance with the Distance Selling Regulations. Refunds will only be made via the original payment method. Your statutory rights are not affected. Refer to our returns policy.

Privacy

At Sarah Haran, we are committed to protecting your privacy and meeting the requirements of applicable data protection legislation. The Data We Collect About You

In order to send your product to you we collect, use, or store the following data about you:

• Identity Data includes [first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender].
• Contact Data includes billing address, delivery address, email address and telephone numbers
• Financial Data including bank account and payment card details stored on the Shopify platform which we have no access to
• Transaction Data including details about payments to and from you and other details of products and services you have purchased from us
• Technical Data including internet protocol (IP) address, your login data, browser type, version, and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website
• Profile Data including your username and password, purchases or orders made by you, preferences, feedback and survey responses
• Usage Data including information about how you use our website
• Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.

How is your personal data collected?

We collect data from and about you through direct interactions with you. For instance, you may give us your personal information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• purchase our products;
• create an account on our website;
• subscribe to our service or publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us some feedback.

How we use your personal data:

We will only use your personal data as follows:

• to fulfil orders that you place with us on our website
• create and help you manage your Sarah Haran account
• allow you to return your Sarah Haran product, if you change your mind;
• respond to your questions and requests;
• send you newsletters and suggestions on how to care for your Sarah Haran product;
• notify you of other Sarah Haran products we think you might like based on your previous purchases;
• remind you of what you may be missing if you have put items in your "Shopping Bag" on the Website and
• send you information on any changes we make to our policies or terms.

Receiving contact from us:

From time to time, we may send you aftercare e-mails relating to your Sarah Haran product. We may also send you e-mails with information in relation to any products which are similar to your product, and which we think you might like. We will only send you e-mails with information in relation to any other products, special offers or competitions, if you have agreed that we can (sometimes referred to as an "opt-in"). You can sign up to receive notifications by e-mail on our home page. If you have registered for an account with us, and when shopping online on the Website, you have put items in your "Shopping Bag" and then abandoned them, we may send you e-mails to remind you of what you may be missing.

In any case, you can ask us to stop contacting you at any time by contacting us on hello@sarahharan.com or by using the unsubscribe option in each e-mail.

Opting Out:

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message we send you at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, guarantee registration, or other transactions.

Disclosure:

We will disclose your personal information if we are required by law to do so.

Our Platform and Processing:

Our online store is hosted by Shopify Inc. Shopify provide the online e-commerce platform that allows Sarah Haran to sell our products and services. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. If you chose to pay using Paypal then Paypal will store your information in order to complete the payment transaction. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Data security:

Via Shopify there are appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Third Party

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. These third party providers include Shopify, Paypal, Facebook, Instagram and Google Analytics.

 Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

Security

We care about your personal data and know that you trust us to keep it secure. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. All information is held on the Shopify Platform and if you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards though we cannot guarantee the security of your personal data on transmission via the internet

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website (for example, for your Sarah Haran account), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Cookies

Like many websites, we may use browser "cookies". cookies are a website's way of remembering who you are. a cookie is a small text file that is stored on your computer's hard drive or stored temporarily in your computer's memory. there are two kinds of cookies: those that are "session" oriented and those that are "persistent". session cookies delete from your computer when you close your browser. persistent cookies retain information for later use tomorrow, next week, next month, or whenever they are set to expire. we use cookies to help us to identify account holders and to optimize their experience on our site. also, we will use cookies to monitor and maintain information about your use of this site.

Consent

By using this site, you represent that you are at least the age of majority in your state/county or place of residence, or that you are the age of majority in your state/county or place of residence and you have given us your consent to allow any of your minor dependents to use this site

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we infer that you consent to our collecting your consent and using it for the specific purpose for which it was obtained. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may at any time withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, by contacting us at hello@sarahharan.com 

SMS

By consenting to Sarah Haran Accessories’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sarah Haran Accessories through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

Changes

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we amend this privacy policy, we will revise the "last updated" date located at the top of this privacy policy. For changes to this privacy policy that we consider to be material, we will place a notice on our website.

Questions

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@sarahharan.com