We hope that you will be very happy with your purchase from VVA Handbags and we want you to know that your satisfaction with our handcrafted products is very important to us.

We want our handcrafted handbags to be loved and enjoyed and we respect that ordering online from a handbag company that you are not familiar with can be a scary prospect. We would hate to think this would you stop you from enjoying our beautiful products so we want you to know that we  have a no quibble returns policy. If you simply change your mind, or our products do not live up to expectations then you have 14  working days to return your purchase directly to us and we will refund your money in full.

Please also note that your handbag will be guaranteed for 6 months under our normal wear and tear policy. This means if anything goes wrong with your handbag within the first 6 months of purchase we will fix the handbag or if a fault has developed we will replace the handbag. Follow our returns policy but if you are not sure what to do then please do contact us at sales@vva.co.uk