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DELIVERY AND RETURNS

 

The following details our shipping and delivery information : _________________________________________________________________

Delivery:

UK Orders

For delivery to addresses within the UK mainland, the following applies:

SHIPPING TYPE DELIVERY TYPE HANDLER TIME SCALE PRICE
Orders over £50 Standard Delivery Royal Mail 3-5 days FREE

Orders under £50

Standard Delivery Royal Mail 3-5 days £3.50
Orders over £100 Next day delivery DHL Express 1-2 days FREE

Courier Service

N/A DHL courier Next Day
(order by 2pm)
£7.00

International Orders

We deliver internationally and the following rates apply:

COUNTRY HANDLER TIME SCALE PRICE

Europe

DHL Express

Up to 2 days

£20

America/Canada DHL Express Up to 2 days £15

Australia

Rest of the world

Please note surcharges may apply if the courier designates the delivery address as a "remote location". We will contact you if this occurs.

DHL Express

DHL Express

Up to 3 days

Up to 3 days

£22

£25

 

Returns:

Whilst we do hope that you will love our products we appreciate that you may change your mind. If this happens then you have 14 days from date of order to return your purchases to us.

For your convenience please use the returns address label on your order docket (see below if you have misplaced this) to return your item(s) in their original packaging with order docket or note of order number.

The returns address is:

VVA Returns, Rossall, Gryffe Road, Kilmacolm, Inverclyde, PA13 4AZ

Please note we are unable to refund any bespoke made to order item(s) unless the item(s) are faulty. Please email us at sales@vva.co.uk to advise us of any faulty returns.

Please ensure all item(s) are returned, unused, in their original packaging. Avoid getting your purchase into contact with make-up, perfume, deodorant, drinks or cigarettes. If there is any sign of wear we will be unable to accept the return.

Unless the item(s) is faulty, you will pay for return postage. If your item(s) are faulty then we will refund your original postage costs. Please email us at sales@vva.co.uk to advise us of any faulty returns. We advise that item(s) are returned via recorded delivery.

On receipt of the returned item(s), we will issue you a refund within 7 working days and you will receive your refund via the original method of payment.

Our policy does not affect your statutory rights.